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 Customers and Community’s' Happiness initiatives

In line with the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President of the United Arab Emirates, Prime Minister and Ruler of Dubai, may God protect him, to promote community service, and in line with the initiative "My Community... A City for Everyone" launched by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, aiming to turn Dubai into a friendly city for people with disabilities by 2020, Dubai Land Department is keen to achieve its mission through a sustainable and innovative global real estate environment that makes Dubai the happiest city.

In furtherance of the community responsibility, Dubai Land Department was committed to provide services of attention and care to the elderly and the people with disabilities, among which:

• Providing personal assistant service to serve them and complete their transactions;

• Providing special facilities prepared for this category, such as voice services for the visually impaired for the screens and elevators;

• Providing special parking lots;

• Allocating a special phone number to respond to their inquiries and complete their transactions;

• Providing wheelchairs.

• E-Step

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Happiness Measure